Zoho CRM Support Packages


Why You Need Ongoing Zoho CRM Support
A well-maintained CRM can be the backbone of your business success. After implementation, your needs don’t stop—ongoing tweaks, feature updates, and support ensure your Zoho CRM evolves with your business.
Here’s why ongoing Zoho CRM support is essential:
Continuous Improvement
Add new features or adjust workflows to meet changing needs.
Quick Issue Resolution
Address system hiccups and keep your team on track.
Scalability
As your business grows, we’re here to help you scale your CRM with new functionality and integrations.
Flexibility
Use your support hours for everything from minor fixes to adding new features—or purchase extra hours as needed. You can request a quote for larger projects.
Our Support Plans
Choose from our flexible support plans, designed to fit businesses of all sizes. All plans are valid for 12 months, and hours can be used anytime within the year. For businesses requiring occasional support without a plan, ad-hoc support is available at $175 + gst per hour.
Essential Plan
Small to Medium businesses with minimal support needs.-
6 hours / year (equivalent to 30 mins / month)
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Response time: 6–8 business hours
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Basic fixes, feature additions, and issue diagnosis
*all pricing excludes GST
Growth Plan
Small to Medium businesses with moderately complex requirements.-
12 hours / year (equivalent to 1 hour / month)
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Response time: 2–4 business hours
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Basic fixes, feature additions, and issue diagnosis
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Workflow adjustments and system optimizations
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Annual system health checks and strategy reviews
*all pricing excludes GST
Premium Plan
Growing or larger businesses with advanced needs.-
24 hours / year (equivalent to 2 hours / month)
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Priority support
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Response time: 2-3 business hours
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Basic fixes, feature additions, and issue diagnosis
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Workflow adjustments and system optimizations
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Quarterly system health checks and strategy reviews
*all pricing excludes GST
Frequently Asked Questions
Yes! Hours can be used for adding new features, adjusting workflows, or fixing issues.
Additional hours can be purchased at your plan’s hourly rate.
Absolutely. For larger improvement jobs, we’ll provide a custom quote based on the scope of work.
Response times vary by plan:
- Essential Plan: 6–8 business hours
- Growth Plan: 2–4 business hours
- Premium Plan: 2-3 business hours
Yes! Upgrading to a higher plan is easy and can be prorated based on the time left in your current plan.
Hours must be used within 12 months. Unused hours cannot roll over to the next year.
Ready to keep your Zoho CRM optimized and evolving with your business? Whether you need quick fixes or long-term enhancements, we’ve got you covered.
Zoho Consultation
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